EKone

FAQ

How long does it take to make a product?

There are certain items that are ready to be shipped immediately, but most products are hand made/painted depending on what is ordered, for example a handmade card or a bauble may be ready and shipped within the week whereas a hand-painted mug may take two weeks to process and ship but EKone will let you know when it is on its way.

What payment methods do you accept?

We accept the following payment types:
• Visa / Visa Electron
• MasterCard / Eurocard
• American Express
• Maestro / Solo
• PayPal

We use PayPal as the payment gateway to handle all orders on this site, which offers protection for both buyers and sellers. PayPal uses secure, strong encryption to handle our orders.

You do not need to be a PayPal member to place orders on our site, however, you may use an existing PayPal account.

How many of each item can I order?

If you are finding that you cannot increase the number of a product that means there is only one in stock. If you would like more please contact us with any requests you may have.

What are your shipping/delivery charges?

Currently free shipping to the UK only. Please allow on average 7 working days for delivery.

How do I tell you what I want to customise?

You will see an ‘order notes’ box at the checkout stage of the order process is where your customising/personalising requirements can be entered. Once the order has been processed and if anything seems unclear, EKone will contact you using the details you provided.

Do you accept returns?

Returns are not accepted unless the product is faulty. Your statutory rights remain unaffected.

As the majority of the products on this site is handmade and personalised, we take particular care to ensure all products are of the highest quality. If you have a faulty item you need to return, please contact us first within the first seven days of delivery.

What are the origins of your products?

EKone has a bit of a global affair, products can be sourced from here in the UK to India and Kenya. But of course with the handmade touch.

Do you have any special offers?

We will publish special offers seasonally and throughout the year on our website so be sure to keep checking back for our deals!