Delivery & Returns

The delivery rates are based on weight of the products therefore there is no flat rate. Currently only shipping to the UK, but if you would like an international delivery please contact us for a quote.

The prices of delivery rates quoted, reflect the packaging price and shipping price together. The delivery options are Royal Mail second class, Royal Mail first class, or Royal Mail Special delivery, requires a signature on delivery and trackable or pick up from premises, HA3 Northwest London.

Please note that certain products may not be able to be shipped and in this case will need to be picked up from the premises.

At the payment stage of the order process is where your customising/personalising requirements can be entered. Once the order has been processed and if anything seems unclear, EKone will contact you.

Mandva Pots 
These will need to be picked up and dropped back as they are quite heavy. The Mandva pot is generally hired for 3 days, any longer and there will be a surcharge.

Returns are not accepted unless the product is faulty. Your statutory rights remain unaffected. As the majority of the products on this site is handmade and personalised, we take particular care to ensure all products are of the highest quality. If you have a faulty item you need to return, please contact us first within the first seven days of delivery.