There are certain items that are ready to be shipped immediately, but most products are hand made/painted depending on what is ordered, for example a handmade card or a bauble may be ready and shipped within the week whereas a hand-painted mug may take two weeks to process and ship but EKone will let you know when it is on its way.
We accept the following payment types:
• Visa / Visa Electron
• MasterCard / Eurocard
• American Express
• Maestro / Solo
We use Stripe as the payment gateway to handle all orders on this site, which offers protection for both buyers and sellers. Stripe uses secure, strong encryption to handle our orders.
If you are finding that you cannot increase the number of a product that means there is only one in stock. If you would like more please contact us with any requests you may have.
Currently free shipping to the UK only. Please allow on average 7 working days for delivery.
You will see an ‘order notes’ box at the checkout stage of the order process is where your customising/personalising requirements can be entered. Once the order has been processed and if anything seems unclear, EKone will contact you using the details you provided.
Returns are not accepted unless the product is faulty. Your statutory rights remain unaffected.
As the majority of the products on this site is handmade and personalised, we take particular care to ensure all products are of the highest quality. If you have a faulty item you need to return, please contact us first within the first seven days of delivery.
EKone has a bit of a global affair, products can be sourced from here in the UK to India and Kenya. But of course with the handmade touch.
We will publish special offers seasonally and throughout the year on our website so be sure to keep checking back for our deals!